Brampton 311 is the City of Brampton’s main contact for non-emergency questions and problems, from potholes and parking complaints to noise and fallen trees in parks. You can reach it by dialling 311, through the Brampton 311 app, online at 311brampton.ca, or by email at 311@brampton.ca, with phone agents available 7 a.m. to midnight, seven days a week.
311 is also the place to start when you don’t know which City department handles something. This guide explains what 311 covers, how to make a request on each channel, what counts as urgent, what happens after you report a problem, and which services belong to Peel Region or other numbers instead. If you are new to how City and Region services are split, our Brampton property tax explainer shows how your bill pays for each.
At a glance
Phone: 311 inside Brampton, or 905.874.2000 from outside the city. TTY: 905.874.2130.
App: Brampton 311, on the App Store and Google Play.
Online: 311brampton.ca, to submit and track requests.
Email: 311@brampton.ca.
Hours: agents answer Monday to Sunday, 7 a.m. to 12 a.m., in more than 150 languages. From midnight to 7 a.m., call only for urgent issues.
In person: 4 Service Brampton counters, including City Hall at 2 Wellington Street.
Not 311: emergencies (911), social and community supports (211), Peel Regional Police non-emergency (905-453-3311), and Peel Region services such as garbage and water (905-791-7800).
Table of Contents
What is Brampton 311?
Brampton 311 is the City’s non-emergency service line and request system. The City’s About 311 page says you can use it to ask about City programs or services, report an issue on City property, request a City service, or get help finding the right City contact.
Every report becomes a service request with its own reference number, which the City routes to the division that handles it. 311 is run by the City of Brampton, so it covers City services such as roads, parks, by-law enforcement, parking, animal services and recreation. Services run by Peel Region, the Province or the federal government have their own contact lines, covered further down.
How to contact Brampton 311
You can contact Brampton 311 by phone, app, website, email or in person, according to the City. Pick the one that suits the problem: the app and website are best for non-urgent reports where you can give an exact location, and the phone is best for urgent problems or questions.
| Channel | How | Best for |
|---|---|---|
| Phone | Dial 311 in Brampton, or 905.874.2000 from outside | Urgent issues, questions, help finding the right department |
| TTY | 905.874.2130 | Deaf and hard-of-hearing residents |
| Brampton 311 app | App Store or Google Play | Reporting a problem on the spot |
| Online | 311brampton.ca | Non-urgent requests, tracking a request |
| 311@brampton.ca | General questions | |
| In person | 4 Service Brampton counters (below) | Face-to-face help |
You can call 311 from a cell phone, as long as you are within Brampton city limits, the City’s 311 FAQ page says. From outside the city, or if 311 doesn’t connect, use 905.874.2000.
Brampton 311 hours
Brampton 311 agents answer Monday to Sunday from 7 a.m. to 12 a.m. (midnight). Between midnight and 7 a.m., the City asks residents to call only for urgent inquiries and to submit non-urgent requests online or through the app instead.
In-person Service Brampton counters
The City lists 4 in-person locations:
- Brampton City Hall, 2 Wellington Street, ground floor
- Cassie Campbell Community Centre, 1050 Sandalwood Parkway West
- Gore Meadows Community Centre, 10100 The Gore Road
- Brampton Soccer Centre, 1495 Sandalwood Parkway East
Hours vary by location, so check each facility’s page on brampton.ca before you go.
What can you report to Brampton 311?
You can report most problems on City property to Brampton 311, plus by-law issues such as parking and noise. The service request categories on 311brampton.ca include:
- roads and sidewalks
- parking services and mobile licensing
- property concerns and by-law enforcement
- rental housing concerns
- parks, trees and recreation trails
- city grass maintenance
- animal services
- litter and graffiti
- speeding concerns
- recreation services
- encampments
- the 2026 municipal election
Among the most-used requests on the site are reporting a parking infraction, a continuous noise complaint, litter or debris on City property, and tree pruning or inspection by the City’s forestry team.
A car parked on your street for longer than 3 hours or between 2 a.m. and 6 a.m. breaks the City’s rules, which our guide to Brampton’s parking rules and overnight fines explains.
Urgent or non-urgent: which is your request?
Brampton 311 treats a request as urgent if it could cause harm to people, animals or property. The City’s About 311 page gives these examples:
| Urgent (call 311, any time) | Non-urgent (use the app or website) |
|---|---|
| Injured or aggressive animal | Found or stray animal |
| Fallen tree blocking a road or sidewalk | Fallen tree in a park |
| Traffic signals out or a stop sign down | Street light out |
| Vehicle blocking access to a driveway | Vehicle parked longer than 3 hours |
The difference matters most overnight. From midnight to 7 a.m., agents take urgent calls only, so a broken street light or an overstaying car should go through the app or 311brampton.ca.
If anyone is in danger, a fire is burning or a crime is in progress, call 911, not 311.
How to report a problem, step by step
Reporting a problem to Brampton 311 works the same way on any channel. These steps follow the City’s description of how service requests work.
- Pick the channel. Urgent issues: call 311. Non-urgent issues: use the Brampton 311 app or 311brampton.ca, or call during the 7 a.m. to midnight hours.
- Choose the right category. On 311brampton.ca, you can type a word such as “pothole” in the search box to see related request types.
- Give the exact location. A street address, the nearest intersection, or the park name helps the City route the request.
- Describe the problem. Say what you see and whether it is a safety risk.
- Save your reference number. You receive a service request number when you submit. The City says it can’t give updates on a request without it.
- Track it. Check the status online or call 311 with your reference number.
To change or cancel a request, call 311 with your reference number and an agent will help, the City’s 311 FAQ page says.
What happens after you contact 311?
After you contact Brampton 311, your report is logged as a service request and sent to the City division responsible for it. You get a reference number to track progress, and the City says response times depend on the type and urgency of the request.
The City’s Modern Framework page walks through two examples:
- A parking infraction: the request goes to Enforcement and By-law Services, an officer may be sent if needed, and the issue is handled under City by-laws. The City notes that service levels depend on priority and officer availability.
- Litter or debris: the request goes to Parks Maintenance and Operations or Roads Maintenance and Operations, depending on where it is, and stays open in the system until crews deal with it.
Your reference number protects your privacy. If you lose it, the City says 311 can’t give you an update on that request.
Brampton 311 is changing: what’s new
The City of Brampton is in the middle of a two-phase upgrade to 311 and the Brampton Transit call centre, which it calls the 311 Modernization Program. The Call Centre Modernization page sets out both phases.
| Phase | Status | What it includes |
|---|---|---|
| Phase 1 | Launched October 2025 | A new automated phone system (IVR), a better phone menu, and SMS text alerts for snow updates, parking and enforcement notices |
| Phase 2 | Underway | Web chat and virtual assistance on 311brampton.ca, automatic request creation across platforms, better tracking, email status updates and more language support |
The City says that during recent snow events, 44 per cent of incoming calls were resolved through automated messages, without waiting for an agent. In winter, our Brampton snow clearing guide explains the plow order and how to report an uncleared sidewalk.
Which services are not Brampton 311?
Some of the services Brampton residents use most are not run by the City, so 311 is not the fastest route. Here is where to go instead, from the City’s About 311 page and Peel Region’s contact page:
| What you need | Who to contact |
|---|---|
| An emergency: danger to life, a fire, a crime in progress | 911 |
| Social and community supports: housing, food, mental health, employment, crisis support | 211 (free and confidential) |
| Police, when there is no immediate risk to safety | Peel Regional Police non-emergency line, 905-453-3311 |
| Garbage, organics and yard waste pickup, water | Peel Region, 905-791-7800 or 1-888-919-7800, Monday to Friday 8 a.m. to 5 p.m.; 24/7 for urgent issues |
| Health information | 811 |
Peel Region’s Customer Contact Centre also offers live chat on weekdays from 8:30 a.m. to 4:30 p.m., and email at info@peelregion.ca. Its regional headquarters at 10 Peel Centre Drive in Brampton has in-person counters, Monday to Friday, 8 a.m. to 5 p.m.
For your collection day and what goes in each bin, see our Brampton garbage collection schedule guide.
Passports are a federal service, not a City one. Our Brampton passport office guide covers where to apply and what to bring.
Brampton 311 for newcomers and other languages
Brampton 311 serves callers in more than 150 languages, Monday to Sunday from 7 a.m. to midnight, the City says. You can call and ask for help in your language.
For newcomers, 311 is a useful first call because you don’t need to know which department runs a service. Ask the agent where to start, and they can connect you or open a request. City programs such as swimming lessons and camps have their own sign-up process, which our Brampton recreation registration guide walks through.
What this means for you
Save 311 in your phone, and install the Brampton 311 app if you report problems often. For non-urgent issues, the app or 311brampton.ca lets you add the exact location and track the request without waiting on hold.
Keep every reference number until your request is closed. Without it, the City can’t give you an update.
And before you call, check whether the service is the City’s or Peel Region’s. Garbage and water questions go to Peel Region at 905-791-7800, not 311.
Also read: what to do in a Brampton power outage
FAQ
What is the phone number for Brampton 311 from outside Brampton?
Call 905.874.2000. Dialling 311 works only within Brampton city limits, including from a cell phone.
Is Brampton 311 open 24 hours?
Agents answer from 7 a.m. to midnight, seven days a week. Between midnight and 7 a.m., the City asks you to call only for urgent problems, such as an injured animal or a fallen tree blocking a road, and to send other requests online or through the app.
How do I check the status of my 311 request?
Use the reference number you got when you submitted it. You can check online at 311brampton.ca or call 311 with the number.
Can I report a parked car to Brampton 311?
Yes. A car parked longer than 3 hours is a non-urgent request, so use the app or website. A vehicle blocking your driveway is urgent, so call 311.
Does Brampton 311 handle garbage pickup?
No. Peel Region runs garbage, organics and yard waste collection for Brampton homes. Contact Peel Region at 905-791-7800 or 1-888-919-7800.
What’s the difference between 311, 211 and 911?
311 is for City of Brampton services and non-emergency issues. 211 connects you to social and community supports such as housing and food help. 911 is only for emergencies where someone is in danger, a fire is burning or a crime is happening.
Can I talk to someone at 311 in my own language?
Yes. The City says 311 offers service in more than 150 languages, Monday to Sunday from 7 a.m. to midnight.
Is there a TTY number for Brampton 311?
Yes. Deaf and hard-of-hearing residents can use TTY at 905.874.2130.
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Sources
City of Brampton: About 311 · City of Brampton: 311 Frequently Asked Questions · City of Brampton: Modern Framework, How 311 Requests Work · City of Brampton: Modernizing 311 and Brampton Transit Call Centre Services · City of Brampton: 311brampton.ca · Peel Region: Contact us
How we reported this: Brampton Brief checked every phone number, hour, address and example in this article against the City of Brampton’s About 311, 311 FAQ, Modern Framework and Call Centre Modernization pages, the 311brampton.ca request portal, and Peel Region’s contact page on October 19, 2026. We’ll update it if the City changes anything. Spot an error? Email hello@bramptonbrief.com with “Correction” in the subject.